IndiGo's masterstroke to woo Covid-spooked flyers: Door-to-door baggage transfer
IndiGo's initiative could go a long way in rekindling demand that had started to wane considering the cumbersome security procedures that the pandemic has necessitated
Air passengers need not worry anymore about hauling their baggage all the way to the airport, dropping them at the check-in counter, collecting them after landing and hauling them again to the final destination. All this hassle would now be shouldered by the airline on behalf of the passengers.
India's largest domestic carrier IndiGo, which controls over 50% of market share, has launched a door-to-door baggage transfer service called 6EBagPort in Delhi and Hyderabad, Live Mint reported. This service was launched from April 1, according to an IANS report.
Under this, passengers can have their baggage picked up effectively and securely and transported from the first to the last destination. The passengers would be able to track their baggage all the way. The airline said that it would subsequently launch the service in partnership with CarterPorter in Mumbai and Bengaluru.
The 6EBagPort facility can be availed up to 24 hours before flight departure and anytime on arrival, according to an IndiGo statement. Interested passengers may visit CarterX's platform 6EBagPort.carterporter.in. The facility comes with service insurance of Rs 5,000 per baggage item for the contents and the container.
With the door-to-door baggage transfer facility, IndiGo has now made travelling "worry-free" for its passengers. It also increases the scope of contactless travel for the passengers, which is a significant step in the times of Covid-19.
"The service will bring relief to customers who may want to travel with additional baggage from home to airport or would like to go for a meeting directly from airport without carrying bags," said Sanjay Kumar, Chief Strategy and Revenue Officer, IndiGo. He added that customers would have a seamless experience as their baggage would get transferred door-to-door. There would be a provision for added assistance inside the terminal. The 6EBagPort service starts at a nominal fee of Rs 630 for one way.
This initiative could go a long way in rekindling demand that had started to wane considering the cumbersome security procedures that the pandemic has necessitated, and also in view of the restrictions imposed by several states in the face of a Covid surge. It is expected to attract passengers more towards IndiGo, given that Covid-related hygiene is accorded a lot of importance by travellers these days.
IndiGo said last month that it had completed the disbursement of 99.95% of customer credit shells and refunds, complying with a Supreme Court directive on the refund of payments made for travel during the nationwide lockdown last year. IndiGo added that about Rs 1,030 crore has already been refunded to the customers. It said that the pending credit shells are mostly cash transactions in which the airline is awaiting bank transfer details from the customers.
The market leader airline recently also started 14 new flights under the Regional Connectivity Scheme-Ude Desh ka Aam Naagrik (RCS-UDAN), including on Bhubaneshwar-Prayagraj, Bhubaneshwar-Varanasi, Bhopal-Prayagraj, Dibrugarh-Dimapur, Shillong-Agartala and Shillong-Silchar routes.