GoAir gets stronger, leaves bigger peers behind in terms of performance

GoAir's domestic market share jumped to 9.6% in April 2021 from 7.8% in the previous month as it carried 5.47 lakh passengers

GoAir gets stronger, leaves bigger peers behind in terms of performance
A GoAir tailfin. Image courtesy: Wikimedia Commons/Flickr/Aeroprints.com

Things are certainly looking up for GoAir. The airline, which rebranded itself as Go First on May 13, and is pushing ahead to go public and transform into an ultra-low-cost carrier (ULCC), has left its bigger peers behind on several performance parameters in April 2021. 

The airline, which has had to deal with numerous issues ranging from financial troubles, exits of top executives and safety issues to complaints of inefficiency and poor customer care, seeks to rediscover itself and the April 2021 figures published by the Directorate General of Civil Aviation (DGCA) are sure to put wind in its sails. 

GoAir's domestic market share jumped to 9.6% in April from 7.8% in the previous month as it carried 5.47 lakh passengers. For a beleaguered airline, this is no mean feat, especially at a time when passenger numbers across Indian airports are falling sharply in the wake of a devastating Covid-19 onslaught.

Also read: What GoAir wants to achieve with name change, public offering 

GoAir scored big in terms of on-time performance (OTP) and cancellation rate. The OTP is computed for four metropolitan airports, namely Delhi, Mumbai, Bengaluru and Hyderabad, and here GoAir's performance was the best in the industry in April. The airline's cumulative OTP was 98.1%, while the country's biggest airline IndiGo reported a 97.4% OTP. National carrier Air India had an OTP of 88.3%. 

Significantly, GoAir had an OTP of 100% in Hyderabad, which means that it was never late in that airport. Its OTPs in the other three metros were close to 100% as well. 

Furthermore, at 0.09%, GoAir had the lowest cancellation rate among all the domestic players in April. Also, along with IndiGo and Vistara, it faced the least number of complaints. Only 0.1 complaints were made against GoAir per 10,000 passengers carried during the month. This is a big achievement for an airline that has been hammered by flyers, especially over the issue of refund of money paid for tickets cancelled due to the lockdown.

Also read -- GoAir to become ultra low cost carrier: What it means for passengers

Air India received the most number of complaints in April. There were nearly five complaints per 10,000 passengers flown by the national carrier. Overall, there were 399 passenger-related complaints in April, the highest being related to refunds. 

GoAir's passenger load factor (PLF), or the percentage of a plane's available seating capacity that is occupied, fell to 65.7% in April from 71.5% in March. Still, it was the second-best among all domestic airlines, after SpiceJet's 70.8%. IndiGo, which is the market leader in terms of traffic, had a PLF of only 58.7% in April.               

The DGCA data added that 291.08 lakh passengers were carried by domestic airlines in India from January to April 2021, as against 329.12 lakh in the corresponding period last year. This amounted to a negative annual growth of 11.56% in traffic, but one cannot forget that last year's figures refer to a period when Covid-19 was still largely an unknown quantity in India.

(Cover image courtesy: Wikimedia Commons/Flickr/Aeroprints.com)